FAQs

☆ Where is Miss Lyla located?

All items are handmade by myself in my studio currently in Bangkok, Thailand.

 

☆ How long until my order ships?

Due to the handmade nature of my work, I do require production time before shipment. Lead times may vary from product to product.

 

☆ MAKE TO ORDER

1 – 2 items –> Turn around time 1-2 weeks.
** Orders of 2+ items will have a longer making time. ( 2-3 Weeks. )**

All items are made to order. Please keep in mind I will work as quickly and efficiently as possibly while still maintaining a high level of quality. I also work a full-time job and have one little girl, so I appreciate your patience!

 

SHIPPING TIME (after order made) : 3-5 BUSINESS DAYS. *** Please allow for delays during holiday times. ***
Shipping is already express international, the fastest shipping available.

 

☆ INTERNATIONAL ORDERS

✦ International orders are sent with DHL with tracking number. ( Please note: Express international shipping can only be delivered to a street address. We do not ship via express to PO boxes.)

✦ Shipping Time: 3-5 BUSINESS DAYS. Please allow for delays during holiday times.

✦ International Tracking: You will receive an email notification with your tracking number after we send out your order. You can track your parcel using the code you are given 1-2 days after.

Order Tracking : DHL : http://www.dhl.com/en.html

We does not accept responsibility for delay or lost in transits. We only post items to the addresses provided.

 

☆ Taxes and Duties

In many countries around the world, you will have to pay import taxes on your goods. We would recommend contacting your local customs office for further details.

 

☆ International Delivery Information ☆

We ship to United states, Canada, New Zealand and Australia. If your country is not on the list, please email us on info@misslyla.com

* Unfortunately we are currently unable to ship to China. *

 

☆ Do you take custom orders?

Depending on the request, I may be able to fulfil your custom order. Just email me for specific details. Please note that there may be additional charges for add-ons to custom orders.

 

☆ Do you make everything?

I take great pride in planning, designing and creating each unique piece for you to enjoy. There is love and attention to detail down to every last stitch.

 

☆ Do you sell your patterns?

I strive to create unique children’s wear pieces for you to enjoy and hope to inspire other makers out there to create beautiful things, however I do not share or sell my patterns.

 

☆ Why I have not received a confirmation email of my order?

In case you have not received a confirmation email after your order submission, please check your spam emails.

 

☆ Can I change my order?

If you need to make urgent changes to your order please email us with your order number and the correct changes 24 hours after payment accepted.

 

☆ What is your return/refund policy?

Due to the custom handmade nature of Miss Lyla items, there are No refunds are given unless an item is proven to be faulty, I will happily alter or exchange your item if faulty. Buyer must cover postage for return of item.

 

☆ The item I want is no longer on the website, will it be restock?

If there is a particular item you are after but is no longer available on the website, please check out Facebook / Instagram restock updates for any further information. Otherwise, please contact our Customer care team at info@misslyla.com where they will inform you on whether this item will be restocked.

 

☆ Do you hold stock?

Due the nature of an online store, our stock is continuously selling so we are unable to hold or place aside for orders.

 

☆ What payment methods does Miss Lyla accept?

We accept PayPal.

 

☆ Can I track my order?

You can track your order on the DHL via website http://www.dhl.com